What you will learn with this Book
- Learn what civility is and why you should care about it.
- Assess symptoms of incivility in your workplace
- Understand the measurable benefits of civility in the workplace
- Use the Civility Culture Compass™ to identify conditions that may be fostering incivility in your organization
- Plan and implement a successful workplace civility initiative
- Build competency in four critical skill areas that underpin ability to exhibit civility at work
In the new world of business we are becoming more aware of the value employees' tribal skills, which relate directly to civility, have on the organization reaching their goals year after year. The civility soft skills explored within this book are in line with leadership competencies. As many organizations look for ways to engage their employees, why not explore the civility matrix. This matrix will work with many organizations as it identifies and naturally links the importance of learning and measurable performance.
Remember, in order to build the organization we want tomorrow, we need to start today in ensuring that our strong technical minds are introduced to, and entrenched in the value of civility.
Lew Bayer's extensive insight into workplace civility training is apparent in her book "The 30% Solution: How Civility at Work Increases Retention, Engagement and Profitability". Lew's book is a beacon of hope for businesses and organizations looking for an engaging and simplistic approach to implementing civility in the workplace. In my civility presentations and training, I found beginning with the end in mind to be a valuable strategy.
If people are serious about creating a thriving productive workplace then The 30% Solution is essential to make that happen. Author Lew Bayer puts forth a compelling pragmatic approach in helping to make organizations better. Her intentional design is laced with common sense and has captured the discipline that is required for positive change. This work is relevant and demonstrates the power of civility and constructive discourse within successful work environments. In today's 21st Century workplace that is dedicated upon learning and needs a process to assure the best outcome the answer is The 30% Solution!"